| The hotel is right across from the beach and is perfectly located | The bed was comfortable, water pressure strong, and the room was so clean it was fantastic |
|---|---|
| Only real problem is that they only offer room service food in the absence of a restaurant | Hotel Opera Tel Aviv by Herbert Samuel Tel Aviv• There was a mess in the hotel, there were no clean rooms and a lot of people were waiting for the room over 4 hours |
Opera Tel Aviv Herbert Samuel• The staff at the reception desk was very nice, particularly the manager.
4| The 2nd lift was very difficult to find with no signage Very impressive foyer, reception bar area but the bar wasnt open at any stage and was quite untidy behind the bar | Opera Tel Aviv Herbert Samuel Hotel• We were on the 5th floor which required 2 lifts |
|---|---|
| I never got to stay in the hotel | Free Grass smoking neer the swimming pool, broken alcohol bottels neer by, no body is collecting the damages, really unsafe area, at night an fire alarm hazard appeared, no one told usvthat its a folet alarm, we rushed out, we are senior citizen, my wife with foot problem s had to the 4 floors by stairs, and then at the reception, we have been told that its a technical problem, big shaim! After a number of calls and emails took almost a week , I managed to sort out a refund |
The breakfast buffet was very nice usually open only Friday-Saturday, but they open it if there are enough people midweek as well.
10| I got to their sister-hotel to get tested on the day as instructed by the reservation team, only to be told they are not offering the service on the day and that I can't check in | The hotel has a really nice gym |
|---|---|
| The hotel is beautiful, feels luxurious and is in an amazing location right on the beach and close to other great TLV sites |
I was told to reach out to the customer service department for refund and compensation.
13