Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right | Unfortunately, we cannot accept returns on sale items or gift cards |
---|---|
We also do not accept returns for hazardous materials, flammable liquids, or gases | Please remember it can take some time for your bank or credit card company to process and post the refund too |
You can always contact us for any return question at | Please get in touch if you have questions or concerns about your specific item |
---|---|
Souq Helal Refund Policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return |